At Lenna Holidays, we want to ensure that you are completely satisfied with your purchase. However, we understand that sometimes you may need to return or exchange an item. Please read our Refund and Return Policy below for guidance on how we handle returns, exchanges, and refunds.

Returns and Exchanges:

  1. Eligibility for Returns:
    • We accept returns for items that are unused, undamaged, and in their original packaging within 14 days from the delivery date.
    • To be eligible for a return or exchange, the item must not have been used, altered, or damaged in any way.
  2. Non-Returnable Items:
    • Due to the nature of certain products, we cannot accept returns on opened or used products, including but not limited to items like:
      • Personal care products
      • Used or damaged camping gear
      • Items that have been washed or altered
    • We also cannot accept returns for gift cards, vouchers, or downloadable products.
  3. Return Process:
    • To initiate a return or exchange, please contact us via email at [email protected] with your order number and details of the item you wish to return.
    • We will provide you with return instructions and a return address.
    • All return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
  4. Exchanges:
    • If you wish to exchange an item for a different size, color, or model, please contact us at [email protected]
      . We will guide you through the exchange process and assist you with the availability of the item you wish to exchange.

Refunds:

  1. Refund Process:
    • Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued in the form of cash.
  2. Defective or Incorrect Items:
    • If you receive a defective or incorrect item, please notify us within 7 days of receiving the product. We will arrange for a replacement or a full refund, including return shipping fees. Please contact us at [email protected] for assistance.

Order Cancellations:

  • If you wish to cancel your order, please contact us as soon as possible. If the order has not been dispatched, we will cancel the order and issue a full refund. Unfortunately, if the order has already been shipped, we will not be able to cancel the order.

Late or Missing Refunds:

  • If you have not received your refund after 10 business days, please contact us at [email protected]. We will look into the matter and assist you in resolving the issue.

Contact Us:

If you have any questions regarding returns, exchanges, or refunds, please do not hesitate to reach out to us at [email protected].