Welcome to Lenna Holidays! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from Lenna Holidays. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.
1. General Information:
- Business Name: Lenna Holidays
- Contact Email:[email protected]
- Operating Location: Worldwide
2. Agreement to Terms:
By visiting our website and purchasing our products, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our website.
3. Use of Our Website:
- You agree to use our website for lawful purposes only and in a manner that does not violate the rights of others or interfere with the operation of the site.
- You may not use any automated tools, bots, or scripts to scrape, crawl, or index the website.
- All content and materials on this site, including but not limited to images, logos, text, and graphics, are the property of Lenna Holidays and are protected by copyright laws.
4. Products and Orders:
- Product Availability: All product descriptions, prices, and availability are subject to change without notice. We make every effort to ensure that the details of our products are accurate, but we do not guarantee the availability of any product.
- Order Acceptance: By placing an order, you are making an offer to purchase a product. We reserve the right to accept or decline orders at our discretion. Once your order is accepted, we will send you an order confirmation email.
- Order Cancellation: You can cancel an order only before it has been shipped. Once an order is dispatched, cancellations are not accepted.
5. Shipping and Delivery:
- Shipping Method and Charges: Shipping fees are calculated at checkout based on your location and the size of your order. Shipping costs are non-refundable except in cases where the product is defective or incorrect.
- Delivery Timeframes: Delivery times are estimated and may vary depending on factors like destination, customs, and shipping carrier delays. We strive to meet these estimates but do not guarantee specific delivery dates.
6. Pricing and Payment:
- All prices on our website are listed in the applicable currency and include applicable taxes unless otherwise stated.
- Payment Method: We currently accept cash on delivery as the only payment method. Payment is made at the time of delivery of your order.
- Price Changes: We reserve the right to modify prices or discontinue products without prior notice.
7. Refunds and Returns:
- Return Policy: We accept returns for items that are unused and in their original packaging within 14 days of delivery. For more information, please review our Refund and Return Policy on the website.
- Refund Process: Refunds will be issued once your returned item is inspected and approved. If your item is faulty or incorrect, we will provide a full refund, including shipping costs.
8. Customer Responsibilities:
- You are responsible for ensuring that the information provided during the checkout process is accurate and complete, including your name, shipping address, and contact details.
- You must notify us immediately if any incorrect information was provided or if there are issues with your order.
9. Limitation of Liability:
- Lenna Holidays is not liable for any damages or losses arising from the use of our website, the purchase of products, or any interaction with our services. This includes direct, indirect, incidental, and consequential damages.
- We are not responsible for any issues caused by delays in shipping, incorrect delivery addresses, or problems caused by third-party delivery services.
10. Force Majeure:
We are not responsible for delays or failure to perform our obligations due to circumstances beyond our control, including but not limited to natural disasters, strikes, or other events that prevent us from fulfilling our orders.
11. Intellectual Property:
All intellectual property rights related to the website, including copyrights, trademarks, and patents, belong to Lenna Holidays or our licensors. You may not use, copy, or distribute our content without our permission.
12. Changes to Terms and Conditions:
We may update or change these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. Please review this page periodically to stay informed of any updates.
13. Governing Law:
These Terms and Conditions are governed by the laws, and any disputes arising from them will be resolved in the courts.
14. Contact Us:
If you have any questions or concerns about our Terms and Conditions, please contact us at [email protected].