At Lenna Holidays, we aim to provide a seamless shopping experience for our customers. We understand that timely and reliable shipping is crucial, and we strive to ensure that your orders are delivered promptly and securely. Please review our Shipping Policy below for information on shipping procedures, timelines, and related details.

Shipping Locations:

We ship worldwide to most locations. Whether you’re ordering Travel Tech, Camping Gear, Luggage Bags, or any other product from our range, we ensure that we get it to your doorstep, wherever you are located.

Shipping Charges:

  • Shipping charges vary depending on the destination, the weight of your order, and the size of the items. Shipping costs will be displayed at checkout.
  • We offer free shipping on certain orders or promotions, which will be clearly communicated to you on the website.

Order Processing Time:

  • Orders are processed within 2-3 business days of receiving your order. Orders placed on weekends or holidays will be processed the next business day.
  • Once your order has been processed and shipped, you will receive a notification email with tracking details (if applicable).

Shipping Methods:

  • We work with reputable shipping partners to deliver your orders.
  • Delivery times vary depending on the destination and shipping method selected. Below are general delivery time estimates:
    • Domestic Shipping (within your country): 5-7 business days
    • International Shipping: 10-15 business days

Please note that these are estimated delivery times and may vary based on external factors, such as customs processing and unforeseen delays.

Tracking Your Order:

Once your order has been shipped, you will receive a tracking number via email to help you track the status of your shipment. You can check the status of your order by visiting the carrier’s website or contacting us for assistance.

Delivery Issues:

  • Incorrect Shipping Address: Please double-check your shipping address at checkout. If the address provided is incorrect, please contact us immediately at [[email protected]]. We will do our best to assist you, but we are not responsible for delays caused by incorrect addresses.
  • Failed Deliveries: If a delivery attempt fails due to incorrect address or refusal, the item will be returned to us. We will notify you and arrange for a re-shipment. You may be required to pay additional shipping fees.

Customs and Duties (for International Orders):

  • International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These fees are the responsibility of the customer.
  • We have no control over these charges and cannot predict what they may be. We recommend that you check with your local customs office for more information on customs policies.

Contact Us:

If you have any questions regarding shipping, delivery times, or tracking your order, please reach out to us at [email protected].